"Outstanding Customer Service"

Ms.Cooper,

Please forward this e-mail to Mr. Andy Madsen

Dear Mr. Madsen.

OUTSTANDING CUSTOMER SERVICE deserves tons of recognition and the highest level of praise.  I can’t say enough good things about the SUPER   service my wife and I received from JARED CLAYTON ( and the expert coaching/assistance from his Dad, Jim too) while purchasing TWO brand new Honda Accords in the last month.

Here’s the amazing story: I’m one of those customers I’m sure every car salesman curses when not in their presence…rightfully so.  I push as hard as I can to get the best deal possible…that’s the customer’s job…..right???  I constantly threaten to go to another dealer who I already know will match or beat whatever deal is offered ( or at least that’s what I say to the salesman ) until I’m convinced I can’t get a better deal anywhere else than from the one I’, at!  I do my homework finding out what other dealers would offer and I study car and option prices to hopefully get the best deal possible. Okay….enough about me. This letter is about JARED.

In October, after hours of persistently annoying (on my part) negotiating and tons of calm tolerant patience from Jared, he gave us what I felt was a fair a deal as he could have possibly gotten for us. He needs to be commended for his professionalism and willingness to satisfy the customer….no matter how hard that was going to be.

BOTTOM LINE:  MY WIFE AND I PURCHASED A 2008 Accord LX-P and were totally happy with the purchase and customer service from your ENTIRE TEAM at Stockton to Malone!  There is obviously great focus, emphasis, and attention placed on every detail concerning what a customer needs, expects, and likes from a car dealership. The parts and service staff, mechanics, and finance person ( Rob Hammers) could have not done their jobs any better.  We were absolutely thrilled and surprised at the level of attention and highest quality service we got from EVERYONE throughout the entire process.

Now…here’s THE REALLY COOL PART:   On November 8th, my wife was in a horrible car accident where the other driver ran a red light at over 45 mph and with NO braking, smashed into the front end of our brand new Honda ( which was also going about 40 mph.)  Just like Jared said it would, the front end accordioned perfectly as advertised instead of smashing through the dash and killing the driver. Other than the view outside the windshield, the air bag deploying, and some dents where my wife’s knees hit the lower dash, you could not tell there was any impact at all looking inside the car. Honda safety features SAVED MT WIFE”S LIFE! She did however suffer a severe back injury from the jarring/twisting jolt on impact and is still laying flat on a hospital bed in our living room.  Here’s where JARED does his SUPER HERO work!   I called Jared to let him know about the accident and that we would be looking for another new Accord. I told him to give me the very best dal he could or I was going elsewhere for sure…knowing all along, I really didn’t want to go anywhere else because I was SOLD the StM was the best dealership I could find and I also didn’t want to buy a car from ANYONE OTHER THAN JARED! Of course, I didn’t let him know that…til NOW.

Jared took off running full speed ahead and once again engaged Coach Jim (Dad) to help convince us ( didn’t really take much convincing though) that he had out next car waiting for us.    After a few days of insurance settlement haggling and price negotiating, I agreed to buy that car from Jared.  He immediately made sure it had ALL the options we wanted installed as quickly as possible and had the car brilliantly detailed. But…I needed some help to get the car because I had no really good way to get to StM from our house in Layton while also having to care for my bedridden wife.  Jared VOLUNTEERED to drive the car and paperwork to our house removing all the hassle we would have to go through to get the car. Not once did he complain or give any indication that we were somehow imposing on him.  He was ALWAYS eager to go the extra mile to do whatever it took to ensure his customer was completely satisfied….no matter the demands. That new 2009 Accord LX-P  (looks like a twin of out ’08), color/options and all now proudly sits in our garage waiting for my wife to heal so she can go cruising in her dream machine again….THANKS TO JARED!  Rob Hammers deserves special mention on this deal again too.  He is a bonafide EXPERT with all the financing paperwork involved. He DEFINITLEY made that piece of the process a lot easier to understand….even got us to happily but the extended warranty and extra maintenance deals.

Please pass our heartfelt THANKS and APPRECIATION to Jared, Jim, Rob and EVERYONE we encountered at StM with both of these deals.  You’re getting LOTS and LOTS of FREE W-o-M advertising form us…justifiably so!   Thee are many dealers between our house in Layton and StM…but yours is the only one I would drive 50 miles out of my way to go to while confidently passing all the ones in between. See ya in about 2-3 years when we’re ready to beat up Jared again for our next new Honda.

Very Sincerely,

Frank and Debbie Levand

Frank and Debbie Levand,

"Above and Beyond Service"

Andy,

I don’t know if you remember me. I am friends with XXXX XXXXXX and I have emailed XXX a few times regarding her paralegal course.  I was in the middle of mediation today when my wife called me in a panic, explaining that our Odyssey had a flat tire at 10600 S. 700 W. with all three kids on board and that she was without her cell phone. Not having a lot of time to sort things out, I called Stockton to Malone service, explained the situation, and inquired if the courtesy shuttle could take my wife and the kids to our home, which is a few miles from the dealership. The woman to whom I spoke said that they could help and that someone would be there shortly to pick them up.  I planned to deal with the flat tire later.

Less than ten minutes later, my wife called back, informing me that a Stockton to Malone employee had made it to her location. Instead of just driving them home, he had put the spare on the van and asked her to follow him to the dealership where the tire could be repaired.  The tire was eventually replaced at the dealership, and my wife and kids were able to return home safely.  Unfortunately, my wife forgot to get the employee’s name who provided this valuable service and did not have any money to personally thank him.

I wanted to thank Stockton to Malone and its employees as a whole—they definitely went above and beyond in helping out in such short notice.  I also wanted to make sure that this individual employee, who changed the tire and later assisted at the dealership, was properly commended for his service.  We really appreciate the help.

Thank you,


Sam Harkness
Attorney

Sam Harkness,

"Happy Customer"

I wanted to write a quick note of thanks to the staff that always greets and helps me get my car taken care of every time I come in.  The staff has been exceptional. Everyone is always so pleasant which is how it should be with customer service. All my visits are easy ones and I would recommend your service department to all.  Thanks for making a chore very pleasant! Thank your service staff!!  I always leave a happy customer.

Lynnette Leseman,

"EXCELLENT Customer Service"

To whom it may concern,

     I wanted to thank Enrique at Stockton to Malone Honda in Service for the EXCELLENT customer service he provided.  He knows his product, communicates well, and is humble and respectful.  He really went the extra mile.  

Thank you and great job!!

Dwight & a’Donna Geddes

Dwight and a'Donna Geddes,